And this is a presentation from 2018: https://fldvglnuw6qrg3xz3k4myigkya–heinzwittenbrink-github-io.translate.goog/slides-cs-und-servicedesign/ I’m indebted to @jenmccutchen and @MikeAtherton. And you recommended Orchestrating Experiences to me.
And this is a presentation from 2018: https://fldvglnuw6qrg3xz3k4myigkya–heinzwittenbrink-github-io.translate.goog/slides-cs-und-servicedesign/ I’m indebted to @jenmccutchen and @MikeAtherton. And you recommended Orchestrating Experiences to me.
BTW: It may sound strange, but today I would define services and stakeholder in an „ecology-aware“ way: translate.google.com/translate?sl=d…
Thanks for the shout-out! Also great book ^